Privacy Policy

Effective Date: January 31, 2024 

Thank you for visiting conflictnavigator.com or conflictfirstaid.org. 

ABOUT THIS POLICY 

conflictnavigator.com or conflictfirstaid.org (also referred as "us", "we", or "our" in this Policy) operates the website located at conflictnavigator.com or conflictfirstaid.org (the “website”) to offer services in the areas of conflict management and related activism, including certain course modules hosted conflictnavigator.com or conflictfirstaid.org (together, the "Services"). By visiting this website, you agree to adhere to the terms of this Privacy Policy. Please also refer our Terms of Service, in conjunction with this Policy. You may also be asked to agree to certain additional terms while using some of our Services. We respect your privacy and are committed to safeguarding the Personal Information of those accessing our website and the courses (hereinafter “Visitors”, “Visitor”, or “you”) of our services. 

This Privacy Policy explains how we collect, use, and disclose Personal Information when you use our website or its Services. This Privacy Policy does not govern Personal Information about the Council’s employees or representatives. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. 

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from the websites listed above. 

WHAT CONSTITUTES PERSONAL INFORMATION 

Personal Information means information about an identifiable individual. This typically may include your name, home address and phone number, email address, age, sex, health, marital or family status, an identification number, financial information, and educational history. However, Personal Information may not include business contact information used for employment, business or professional reasons. 

We do not sell, exchange, transmit or otherwise disclose your personal information to any third party without your permission, except as may be required for certain limited reasons described in this Privacy Policy. 

PERSONAL INFORMATION COLLECTED BY THE WEBPAGE

 Visitor Personal Information Personal Information is collected directly from visitors when they access our website or contact us in relation to the services. Personal information may also be collected when visitors receive a link to our website or its services, a communication about the services, or at any other stage when visitors are actively using the website. We collect the personal information that we need in order to provide the services through the website and in order to interact with visitors, including for the following purposes: 

• to deliver the Services and monitor their quality; 

• to receive payments for services delivered, if so applicable; 

• to understand the needs and preferences of visitors and respond to their requests; 

• to conduct research and statistical analysis regarding our Service offerings and/or Visitor profiles; 

• to administer and enhance relationships with us; 

• to manage and develop our offerings, training, support groups, including customization of our services; 

• to communicate in respect of actual and potential services and related products, including but not limited to training courses; 

• to comply with audit, accounting and legal requirements; 

• to engage in due diligence and carry out business transactions that may involve the purchase, sale or transfer of personal information, including the purchase, sale, lease, merger, amalgamation, financing or disposal of our services; and. 

• any other purposes for which we have consent in accordance with applicable laws. Internet Protocol and Access Information When you use our Website and Services, we also receive usage data. This includes information about your interaction with our website or other online platforms (for example, when you view or search content, pair a device to your account, etc.). 

We also collect data about the devices and computers you use to access the Website, including location, IP addresses, browser type and version, language, operating system, mobile device information (including device and application identifiers), the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information. We may also collect information regarding the specific Website pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and related diagnostic and analytical data.

 COOKIES & COLLECTED INFORMATION 

Cookies are files which are stored on your computer or device after you visit a website and are used to understand how our website is used and in order to help us improve your overall online experience. Except for strictly necessary cookies (as described below), most of the cookies on our website expire at the end of your current session on our website, except some that may have an extended lifespan. Some cookies, however, are persistent and will never expire. We may use the following categories of cookies on our website: 

A. Strictly Necessary – These cookies are necessary for the essential functions of the Website (for example, for effective communication or security) and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but this may impact the functionality of the Website. 

B. Visitor Statistics and Performance – These cookies collect aggregate information and statistics from our website regarding visitors, length of time of visit, date of visit, bandwidth used, pages viewed and sites visited before and after leaving our Website. Personally identifiable information is NOT directly linked to this information, such as your name, address, email or telephone number. 

C. Website Preferences – These cookies are used to provide services or remember settings to enhance your visit; for example, text size or other preferences that improve your online experience. The information collected by these cookies is anonymous and does not enable us to track your browsing activity on other websites. By using our website, you agree that we can place these types of cookies on your device. If you prefer to restrict, block or delete cookies from our Website, you can adjust your browser settings (see how to change cookie settings in Edge, Chrome and Safari). 

If you choose to disable all cookies, we cannot guarantee that the Website will work as expected. 

CONSENT AND HOW TO WITHDRAW 

We will assume you consent to us using and sharing your Personal Information, as permitted by law, if you choose to provide such Personal Information to us via the Website for reasonable purposes associated with our Services. We may also specifically seek your consent to collect, use and share your Personal Information, in particular instances and to the extent required by law. You can withdraw your consent at any time by using your account settings (if applicable) or the mechanisms set out on the Website, or by contacting our Privacy Officer designated under this Privacy Policy. 

HOW INFORMATION IS SHARED OR DISCLOSED 

We do not share or disclose your Personal Information except in these limited circumstances: 

A. When You Agree or Direct Us to Share: You may also authorize us to share your information with other third parties. We will not be liable for any losses or damages due to breach of privacy by any third party, in respect of information agreed to or directed to be shared with a third party. 

B. For External Processing: We may transfer information to our affiliates, service providers, and other partners who process the information for us, based on our instructions which will be in compliance with this Privacy Policy and any other appropriate confidentiality and security measures. To the extent possible, this information will not contain Personal Information which is relatable to individual Clients. 

Please be aware that our website may include links to third party websites, plug-ins, services, social networks, or applications. By clicking on those links or enabling those connections you may allow the third party to collect or share data about you (via cookies, plug-ins or otherwise). If you follow a link to a third-party website or interact with a third party, please note that the policies of these third parties shall govern your interactions and any data collected. 

We do not accept any responsibility or liability for the collection, retention, use or implementation of privacy policies by third parties. We do not control these third-party websites, and encourage you to read the policies of every website you visit. 

C. For Legal Reasons or to Prevent Harm: It is rare but we may keep or disclose information about you to comply with a law, regulation, legal process, judicial process, or governmental request; to assert legal rights or defend against legal claims or legal demands; or to prevent, detect, or investigate illegal activity, crime, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person. 

Retention is limited to use as described below. If such disclosure is required, we will notify you of any legal process seeking access to your Personal Information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a blackout period, we provide delayed notice after the expiry of the blackout period. 

We may not be able to provide notice in urgent or emergency situations such as those involving a danger of death or serious physical injury to a person. We may share information that is aggregated or de-identified so that it cannot reasonably be used to identify a specific individual. 

We may disclose such information publicly and to third parties, for example, in public reports about the use of our Website and Services, and to our business partners. If we are involved in a business transaction such as a merger, acquisition, or sale of assets, we will take measures to continue to protect the confidentiality of Personal Information and will notify our affected Clients once Personal Information has been transferred to a new entity or as otherwise required by law. 

DATA ACCESS 

Please notify or contact the Privacy Officer at the email at the bottom of this Policy, if you object to the use or sharing of your Personal Information. Please be aware that we may not be able to provide access to information that is protected by legal privilege, commercial confidentiality, legal investigations, dispute resolution procedures, or that otherwise may be properly withheld by law. 

RETENTION OF PERSONAL INFORMATION 

We keep information about you and your use of the Website and Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm, including as described in this Privacy Policy. 

INFORMATION SECURITY 

The security of your Personal Information is important to us. We use only trusted sites and may use various technical, contractual, administrative, and physical security measures are used to protect Personal Information that you provide to us. None of these is guaranteed. All service providers and employees are chosen and instructed to comply with this Privacy Policy. 

The security of our website and information systems are continually monitored and reviewed but please note that there is no method of transmitting or storing data that is 100% secure. We may use service providers or partners across the globe and it is always possible that, despite our safeguards, your Personal Information may be accessible to law enforcement, government bodies, or national security authorities of other jurisdictions. 

USE OF DATA ANALYTICS 

We monitor and analyze the use of our Website and its Services using various free or paid Analytical tools and services. For example, we use the Google Analytics service, offered by Google Inc., to track and support Website traffic and statistics. The free service uses the data we collect to track and monitor the use of our Services as well as to contextualize and personalize the ads of Google’s own advertising network. You may restrict the access of this service to your Personal Information by installing the Google Analytics opt-out browser add-on. For more information regarding Google Inc.’s privacy practices, please visit their Privacy & Terms web page. 

LINKS AND OTHER ASSOCIATED SITES/PLATFORMS 

Our website and platforms may contain links to other websites or social media platforms. We do not endorse or accept any responsibility for the content or policies of these other websites and platforms. You should carefully review the privacy policies and terms of use for such websites and platforms as they may collect, use and disclose personal information in a very different manner from our website. 

Any information retained on other websites generally, or any other webpages not affiliated conflictnavigator.com or conflictfirstaid.org, shall be governed by their own policies and terms of use.

 USE ON OTHER APPLICATIONS OR DEVICES 

Our Website and its Services may also be optimized as mobile phone applications or other applications on platforms, media and/or technology now known or to be developed. The terms of this Privacy Policy also apply to those applications and devices, including the platform through which our training Services are delivered. When you access our Website and Services through other applications, we may receive information about your location, usage and device, including unique identifying information from your device. We and our service providers may use, store and access this information to provide you with location-based services, search results, and other personalized content. It is possible to turn off/disable a device’s access to location settings and other personal information. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device. 

HOW TO CONTACT US 

If you wish to file a complaint, make an inquiry, request access to your Personal Information held by us, or have any questions about this Privacy Policy, please contact us via email: Email: info@conflictnavigator.com 

CHANGES TO THIS PRIVACY POLICY 

This Privacy Policy which may be changed, supplemented or updated from time to time. Please check back often to be aware of any changes to the Privacy Policy. The Effective Date here indicates the most recent update to the Privacy Policy.

Our Values:

conflictnavigator.com and conflictfirstaid.org are governed by real people. We're human. We learn. 

In living our mission, "to bring conflict competencies to within an arms length of every human who is interacting with another human" we focus on retaining that learning and endeavour to ensure a lesson is embedded swiftly into improvement in our practices, systems and structures the first time. 

We hold each other up, with the expectation that we all can achieve the competencies to  'model our models'. This means we allow for our humanity but also  we respect both people and our collective and community boundaries: we hold these values as paramount collectively and individually for everyone we encounter. 

They include: 

- RESPECT
- GRACE
- ACCOUNTABILITY

We hone our individual and the organizational understanding of these values, knowing they evolve but are not to be endlessly negotiated: we will not tolerate those whose behaviours are outside of stated accountabilities and expectations: if you have not heard them explained, or wish to have them written, ask. They are to be discussed so each can hold them as their own too.